Privacy Policy

Last updated: 9th September 2024

1. Introduction

Lumina Funds ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Our registered address is: 210 North St, Southville, Bristol BS3 1JF, United Kingdom. You can contact us at +441179663155.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (including email address, postal address, and telephone number)
• Payment information (processed securely through third-party payment processors)
• Order history and purchase preferences
• Newsletter subscription preferences
• Communication preferences and customer service interactions

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Operating system and device information
• Website usage data and page interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your book orders
• Providing customer service and support
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and enhancing security

4. Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Contract performance: To fulfil our contractual obligations when you purchase books
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal compliance: To meet our legal and regulatory obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in our business operations
• With delivery companies to fulfil your orders
• With payment processors to handle transactions securely
• When required by law or to protect our legal rights
• In the event of a business merger or acquisition

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure data storage systems
• Access controls and staff training
• Regular security assessments and updates

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Generally, we retain customer information for 7 years after the last transaction, in accordance with UK tax and accounting requirements.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request copies of your personal information
• Right to rectification: Correct inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Limit how we use your information
• Right to data portability: Receive your information in a structured format
• Right to object: Object to processing based on legitimate interests
• Rights related to automated decision-making: Protection from solely automated decisions

9. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use and your choices regarding cookies.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

We primarily process your personal information within the UK. If we need to transfer your information internationally, we will ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Authority

If you believe we have not handled your personal information in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.